FAQs

1. How can I get the order confirmation?
Right after you complete the payment and place the order, you will receive a Confirmation email from vicentaecom@gmail.com. Please check your spam or junk folders as well for the confirmation. If you still cannot find the order confirmation email after checking carefully, please make sure that the email address you provided is correct. If possible, please check your payment method to see whether the money has been taken out yet because your order may not be placed yet, the item is still in your cart.

2. What payment methods do you accept?
We accept PayPal, Credit cards and Debit cards as well.
– If you want to check out the order with PayPal, simply click “PayPal”
– If you want to pay with your cards, kindly click the icon with a card image. We accept Visa, American Express, Mastercard, and Discover

3. When will my order be shipped?
Normally, the orders will be shipped within 2-5 business days from the order date. Orders placed on weekends or holidays will be processed on the next business day.

4. Where is my order shipped from?
VICENTA works very closely with top global merchants from all over the world to source and curate the most unique products on the market at the best prices for you. We will choose the warehouse based on your shipping address to ensure the shipping time. Your order can be shipped anywhere from China, Singapore, India, Vietnam, etc. via our shipping partner: USPS. UPS, UDS, UniUni.

5. How can I track my order?
When your order is ready for the shipping process, our system will automatically send you a Shipping Confirmation email with a tracking number. To track your package, simply click on the tracking number you got, and it will open a website showing your order status.
Tracking information may not be available for the first couple of days after you receive the tracking information email. We assure you that this is normal and will not affect your expected delivery date.

6. Can I change or cancel my order?
If you realize you have made an error in the order information (shipping address, variants), please e-mail us as soon as possible so that we can support you in correcting your order.
Please note that we can only change your order information within 12 hours.

If you wish to cancel your order, within the first 6 hours of purchasing time, please email us with your cancellation request. After 6 hours, your order will be automatically archived and sent to the warehouse for stocking, packaging, and shipping. No one can cancel your order once it has been processed already.

7. What is your return policy?
Within five (5) days from the date showing the delivered status successfully on the carrier’s system, if you wish to return the item, please contact our customer service via email: vicentaecom@gmail.com

The return policy will only apply to the wrong item, the product that is damaged in the shipping process, or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in its original condition.

We do not refund shipping costs. Return shipping is at the customer’s expense.